Payment Policy

1. How pay works before platform payments are enabled

Cloxy is enabling platform payments progressively, account by account. Until they are enabled for your account:

• The pay shown on the shift is the amount the business owes the worker. Every shift displays its pay before a worker applies.
• The business pays the worker directly - in cash, by bank transfer, or by UPI - as the two of you arrange.
• Cloxy does not process, hold, collect, or transfer any funds in these direct settlements, and charges no fee on them.
• Cloxy's clock records still establish the hours worked. If there is a disagreement about pay, workers can raise a pay dispute in the app (Section 11).

When platform payments are enabled for your account, the apps will reflect it and the rest of this policy applies in full.

2. Key terms

Gross pay

The amount a worker earns for a shift, calculated as described in Section 6, before any tax the law requires to be deducted.

Platform fee

The fee Cloxy charges the business for a shift, always shown before the shift is posted (Section 7).

Payment method

The tokenized card or UPI AutoPay mandate a business registers through Razorpay to pay for shifts.

Linked account

The payout account Razorpay creates for a worker, connected to the worker's bank account or UPI ID, through which shift pay is settled.

Razorpay

Our payment provider, an RBI-regulated payment aggregator. All money on Cloxy moves through Razorpay.

3. How money moves - no escrow, no wallet

The payment flow is deliberately simple:

1. The business registers a payment method through Razorpay (Section 4).
2. A worker completes a shift and clocks out.
3. The total for the shift - the worker's gross pay plus the platform fee - is automatically charged to the business's payment method.
4. The worker's gross pay is transferred to the worker's Razorpay linked account.
5. Razorpay settles the money to the worker's bank account or UPI on the gateway's standard settlement timelines.

4. Registering a payment method (businesses)

Before a business can use platform payments, it registers a payment method through Razorpay:

• ₹1 verification charge - when you register a payment method, a ₹1 charge is made to verify that the method works.
• Mandate cap - UPI AutoPay mandates carry a default cap of ₹5,000. A charge above the cap cannot be executed under the mandate and will fail (Section 8).
• Keep it valid - the Business Terms require you to keep a working payment method on file while you have hired workers on upcoming or running shifts.

How payment-method data is stored and protected is described in the Privacy Policy.

5. Payout setup (workers)

To receive platform payments, you set up a payout account in the Talent app: you provide your PAN and either your bank account details (account holder name, account number, and IFSC code) or a UPI ID. We share these with Razorpay to create your linked account - this is the payout KYC described in the Verification Policy.

Once your linked account is active, your gross pay for each completed shift is transferred to it automatically and settled to your bank account or UPI on Razorpay's standard settlement timelines. Cloxy does not control the exact credit time; settlement speed depends on the gateway and your bank. The Privacy Policy explains how payout details are stored and protected.

6. How shift pay is calculated

Pay for every shift is set by the business and displayed before a worker applies. The amount charged and paid at clock-out is calculated from the clock records:

Working past the scheduled end does not automatically increase pay on an hourly shift. If a worker and a business agree to extra time or extra pay, the business records it as an adjustment.

7. Platform fees

• Cloxy charges the business a platform fee for each paid shift. The fee is either a percentage of the worker's gross pay or a fixed amount.
• The fee is always shown to the business before the shift is posted. The fee that applies to your shift is the one displayed at posting.
• The fee is charged to the business on top of the worker's pay. A worker's displayed pay is never reduced by the platform fee.

8. Failed payments and retries

A charge can fail - a card is declined, a UPI mandate is revoked, or a charge exceeds the mandate cap. When that happens:

• The payment is retried automatically.
• Because Cloxy holds no funds, the worker's pay for that shift can only be transferred once the business's charge succeeds.
• Repeated or unresolved payment failures can lead to restrictions on the business account until the outstanding amount is settled, and to suspension under the Terms of Service.

A failed charge does not extinguish the debt. Businesses remain responsible for the full amount owed for completed shifts, whether or not the automatic charge succeeds.

9. Refunds and payout reversals

Because charges happen automatically at clock-out, errors are rare but possible - for example, a charge based on clock records that are later corrected (see the Cancellation & No-Show Policy for how corrections work).

• Refunds to businesses - if a business was charged in error, or a pay dispute resolves in the business's favour, the excess is refunded to the original payment method through Razorpay.
• Payout reversals - if a transfer to a worker's linked account was made in error, it may be reversed through Razorpay or adjusted against a future payout. You will be notified in the app when this happens.
• Refund and reversal timelines depend on Razorpay and the banks involved; Cloxy initiates them promptly once a correction is confirmed.

10. Chargebacks

If a business disputes a charge with its bank or card issuer instead of raising it with us, Razorpay notifies us and we respond with the evidence the platform holds - the shift record, the clock-in and clock-out records, and the cost breakdown.

Raising a chargeback for a shift that was genuinely worked violates the Business Terms and can lead to account review, restrictions, or termination. Raise billing problems with us first - it is faster for everyone.

11. Pay disputes (workers)

If your pay is wrong or missing, raise a pay dispute directly in the Talent app. Two dispute types exist:

• I was not paid - the shift is complete but you have not received your pay.
• Wrong amount - what you received does not match the shift's displayed pay and your worked time.

Cloxy staff review pay disputes against the shift's pay terms and the clock records, and can correct clock records where a device failed - every correction is logged and both parties are notified in the app. If you are not satisfied with the outcome, escalate to the Grievance Officer via the Contact & Grievance Officer page: we acknowledge grievances within 24 hours and resolve them within 15 days.

12. Invoices and records

• The Business app shows a cost breakdown for every shift: the worker's pay, any adjustments, and the platform fee.
• Statutory GST invoices will be issued where applicable, once GST registration is active.
• Workers can see their earnings per shift and per month in the Talent app.

13. Taxes

• GST applies to the platform fee where applicable.
• Workers are independent contractors and are responsible for their own income tax on earnings from shifts, as set out in the Worker Terms.
• TDS - where the law requires tax to be deducted at source on a payment made through the platform, it will be deducted and reflected in the payment records.
• Nothing in this policy is tax advice. Consult a professional about your own situation.

14. Currency, and changes to this policy

All amounts on Cloxy are in Indian Rupees (₹, INR). No other currency is supported.

When we change this policy - for example, when platform payments are enabled more widely or a fee is introduced - we update the version and date on this page and notify you in the apps before material changes take effect. Questions about payments go to our support and grievance channel on the Contact & Grievance Officer page.